Interested in working at Dominion? Please review the job descriptions and use the form below to apply.
The Kennel Assistant provides care and the basic needs of animals that are being boarded or that are patients of Dominion Animal Hospital including cleaning of cages, runs and ward areas, laundry, walking, and proper feeding, medicating and care of all hospitalized patients. The kennel assistant operates under the supervision of the Kennel Manager and Practice Manager.
PRIMARY JOB RESPONSIBILITIES
– Observe animal appearance and activity for general physical condition, obvious signs of illness, disease and discontent.
– Handle animals as required and restrain animals.
– Walk hospitalized and boarded dogs several times a day to provide exercise and time for elimination of bowels and bladder.
– Bathe, groom and provide Tender Loving Care to boarded and hospitalized animals.
– Provide care for animals housed/visiting the Hospital. Report signs of illness, disease, injury or unusual activity to animal health technicians/veterinarians.
– Apply knowledge of normal food and liquid requirements of animals. As required, provide special food and liquids.
– Discharge and admit animals at the request of receptionists, practitioners and animal health technicians. Assure animals being discharged have been checked by animal health technician and/or practitioner. Ensure that animals are clean and smell fresh prior to discharge.
– Under the supervision of veterinarians or technicians assist with the administration of medications, post-operative care or preparation of samples for laboratory examination, collect specimens, clean instruments, fill prescriptions as authorized.
– Ensure that cages and animals are properly numbered and identified and that personal property (toys, treats, blankets, leashes) are stored in the proper area and identified.
– Clean, disinfect and maintain kennels, cages, runs and stalls as often as is necessary to ensure no cages or kennels are soiled and odors are not apparent. Perform general cleaning in other areas of the hospital to control the spread of disease. Wash and sterilize water and food bowls.
– Launder and dry towels and blankets.
– Patrol hospital grounds daily, picking up any trash and stool material. Empty trash.
– Groom animals utilizing techniques that vary depending on type of hair, coat, breed and owner instructions. Bathe and dry animals. As required, perform pedicures.
– Record information on hospital charts, such as feeding schedules, elimination outside, medications given, a-la-carte specials or extra treatments requested by client while boarding, appearance, behavior of animals that are boarded, or hospitalized.
– Exhibit a technical knowledge of products and medications sold, including dietary products. Demonstrate the ability to explain and educate clients on products and answer their questions regarding product purchase/use.
– Work well with all employees and ensure that your actions support the hospital, the doctors and the practice philosophy.
– Perform other duties as assigned.
The purpose of this position is to serve as receptionist at Dominion Animal Hospital, to perform record keeping duties, to perform clerical duties related to patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and health care team. These service functions include, but are not limited to, reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail service. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.
PRIMARY JOB RESPONSIBILITIES
– Provide friendly, quality client care to the patients and clients of Dominion Animal Hospital.
– Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. The routine calls include those seeking information about veterinary services (“telephone shoppers”). Provide knowledgeable sub-professional advice concerning the care and treatment of animals.
– Follow established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations and/or tests are current. Recommend update of necessary immunizations and/or tests to clients when applicable.
– Schedule appointments, obtaining all necessary data concerning the patient and owner. Prepare all required forms in advance when possible.
– Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms such as new client form, patient visit form, client report, consent forms, estimates, payment agreements, etc and obtain all necessary information.
– Check clients in – Greet clients in a professional, friendly, hospitable manner.
– Discharge patients. Review charts of patients being discharged from the clinic for completeness of information, make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system. Present clients with medications, instruction.
– Assure that all financial obligations are met by owners. Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, run end of day transactions.
– Perform over-the-counter selling of specialty merchandise comprised of pet grooming aids and sundry veterinary items. Exercise technical knowledge of products sold and demonstrates salesmanship abilities. Explain and demonstrate products, answer questions concerning products purchase/use.
– Fill veterinary prescriptions with appropriate medication; provide routine instructions to owners concerning prescriptions for medications.
– Collect lab specimens from pet owners, match patient record to the sample and submit samples to veterinary technician or nurse.
– Assist in the updating of client files; prepare and mail thank you cards and “welcome aboard” cards, reminders. Follow-up with clients when clinic records indicate no recent visits.
– As required, enter data into the computer system, retrieve and modify computerized records. The practice management software includes, but is not limited to, such areas as reminder list of patients for periodic notifications, receipt and/or invoicing to update medical/financial records; accounting to include the general ledger, accounts payable, accounts receivable, billing and aging of accounts, income distribution, inventory control, client records, pet records, medical records, payroll; word processing to produce letters for general correspondence and special mailings to clients, etc.
– Perform a variety of clerical duties, receiving, sorting, distributing mail, sending out mailings, cleaning, organizing reception area, type memos, correspondence, reports and other documents. Assist in the ordering, receiving, stocking and distribution of supplies.
– Work well with all employees and ensure that your actions support the hospital, the doctors, and the practice philosophy.
– Perform other duties as assigned.
The Veterinary Technician Assistant supports the veterinarians, veterinary technicians and receptionists in all duties of the hospital, and ensures a comfortable and sanitary environment for all patients at Dominion Animal Hospital. The responsibilities vary with current needs of the hospital team, the season of the year, and the individual abilities demonstrated by the employee. This is an overview of the position and the duties listed do not encompass the entire position. The Veterinary Technician Assistant is under the direct guidance and supervision of the Technician team Leader and the Veterinarians.
PRIMARY JOB RESPONSIBILITIES
– Ensure a comfortable and sanitary environment for all patients.
– Responsible for care of boarding and hospitalized patients including keeping all wards and kennels properly cleaned and disinfected, exercising, feeding, laundry, bathing and dipping procedures and keeping patients clean.
– General cleaning of public and employee areas and building and yard maintenance to maintain clean, odor-free, and attractive environment. Housekeeping and laundry duties for all areas.
– Clean exams rooms after each visit and preparing for the next client and patient. Ensure supplies are always available and adequately stocked in exam rooms and treatment room.
– Prepare and sanitize surgery suites. Clean and maintain holding areas.
– Properly maintain equipment according to maintenance schedule.
– Properly and safely restrain patients, reliably and with compassion to prepare for procedures performed by technicians and/or doctors. Is conscious of patient comfort needs.
– Observe patients throughout the day for signs of illness, parasites and disease control, assessment of change in patient status. Report any abnormalities or concerns to the veterinarian in charge.
– Communicate with pet owners using a professional, cheerful, and helpful attitude, using knowledge of preventative health care recommendations to accurately answer questions and relay doctor’s information.
– Assist in marketing veterinary services from which client pets would benefit.
– Assist receptionists without-patients, boarding and hospitalized patients from admission to discharge with clerical and administrative work, including knowledge of patient folders, vaccine schedules, proper phone call etiquette, and other front desk procedures.
– Perform simple in-house laboratory tests, complete forms for out sourced laboratory tests, accurately file laboratory reports and clean up laboratory area. Set up and read fecals under the microscope and look for parasites; read blood work under microscope.
– Under direction of veterinarian, administer oral medications.
– Assist with nail trimming, ear cleaning, client education, filling prescriptions and computer transaction entry during office hours or treatment times.
– Unpack, label and stock hospital supplies; stock cleaning and office supplies, stock kennel supplies. Ensure that supplies for cleaning, animal food, paper towels, etc. are current.
– Accurately dispense medication which the doctor has prescribed.
– Assist in inventory procedures.
– Prep patients for surgery, assist when needed.
– Assist with the operation of the anesthesia machine and other applicable equipment.
– Assist in radiology.
– Prepare surgery packs and cutting surgery drapes.
– Clean and autoclave syringes, needles and other surgical instruments. Thoroughly clean autoclave per hospital schedule.
– Ensure that literature is always available for you or the doctor to give to client.
– Assist the Veterinary Technician, who is responsible for dental cleanings, during dental cleanings.
– Feed, exercise and groom patients.
– Educate clients on products and medications sold including dietary products and answer questions regarding product purchase/use.
– Work well with all employees and ensure that your actions support the hospital, the doctors, and the medicine that we practice.
– Follow OSHA regulations.
– Perform other duties as assigned.
The Licensed Veterinary Technician is the veterinarian’s primary medical support. They begin the examination procedure and continue to assist the doctor throughout the examination, diagnosis and treatment phases. They aid the veterinarians in achieving greater efficiency by relieving them of technical work and administrative detail. They have a very significant role in communicating with and education clients about their pets.
The Licensed Veterinary Technician has many important responsibilities and plays many roles within the hospital. They apply their professional skills in anesthesia, surgery, dentistry, laboratory testing, patient nursing, and client education.
The technician is routinely entrusted with patient assessments, anesthesia, procedures, and treatments. The technician must be a detail oriented person who can make good decisions, respond quickly and calmly to crises, and maintain high standards of patient care. Technicians need to communicate clearly with the doctor’s, other hospital personnel, and clients to ensure that patients receive the care that they need.
Technicians should enjoy working with diverse people and animals and be friendly and flexible in the face of varying expectations from clients and co-workers. Technicians must share a firm belief in the quality of care we provide and communicate this sense of assurance to clients. It is important to know and understand our services and recommendations and be able to clearly convey the value of the services to the clients. Excellent client communication skills and a commitment to outstanding client service are essential.
EDUCATION AND LICENSURE REQUIREMENTS
– High school diploma or equivalent
– Veterinary Technician Certification (CVT)
– Previous On-The-Job Training desirable for this position.
– Technicians must be graduates of an AVMA accredited training school or program.
– Basic computer literacy including the ability to type on a computer keyboard, use a computer mouse, and view information on a computer screen is required.
– Employees must have the physical strength and ability to lift and carry a pet or other object weighing up to 50 pounds without assistance. Must be able to assist in lifting patients or other objects weighing more than 50 pounds.
PRIMARY JOB RESPONSIBILITIES
– Can provide compassionate care to patients and clients.
– Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks.
– Can legibly keep accurate medical records in accordance hospital policy.
– Can prepare and maintain the exam rooms and treatment areas.
– Can perform physical assessments; record observations legibly in files or computer.
– Can effectively restrain pets even when large or difficult.
– Understands all common vaccinations and vaccination protocols and can explain to clients.
– Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty.
– Maintains positive, cooperative relationships with other employees.
– Gives SQ, IM and IV injections.
– Can handle client’s medical questions with confidence and direct to veterinarians when appropriate.
– Can prepare estimates for procedures and discuss financial commitments with clients supporting hospital financial policies.
– Can explain necessary follow up and homecare instructions.
– Understands usage, dosage, and common side-effects for commonly used prescription drugs and can readily explain them to the clients.
– Can maintain an appropriate inventory of all medical supplies as determined by the inventory control system.
– Can assist the veterinarian in medical, surgical and dental procedures; prepares patients for surgery; administers anesthesia; monitors patients during surgery and recovery; administers fluids.
– Can properly care for all surgical materials; keep the operating room properly stocked and prepared for surgery.
– Can perform emergency procedures such as control of bleeding, resuscitation with oxygen, opening airways, and external cardiac massage.
– Can perform clinical laboratory procedures such as fecal flotation exams, heartworm checks, skin scrapings, urinalysis, and fungal cultures; draws blood for laboratory analysis; maintains file of lab test results and ensures that test results are recorded in patient records.
– Can effectively position for and take radiographs.
– Can perform electrocardiograms.
– Can place IV catheters and properly care for them. Understands the use, and care of IV pumps as well.
– Knows common disease states and can alert veterinarians when symptoms change or when concerns arise with hospitalized patients.
– Can prepare a patient and the machine for an ultrasound procedure.
– Can admit patients following hospital policy and doctors written orders.
– Can discharge patients based on the veterinarian’s orders, ensuring that patients are well groomed and in a medically appropriate state.
– Technicians must be able to safely and competently operate equipment pertinent to carrying out their duties, including but not limited to laboratory equipment, anesthesia and dental equipment, and the xray machine and processor.
– Technicians must be able to view physical symptoms or medical problems and identify problems that need to be brought to the attention of the veterinarian on duty.